Zendesk Connector
open_in_newzendesk.comVersion 1.5.0 • Updated 1 week ago
Get Started DocumentationCategories
Supported Actions
- check Create Ticket
- check Update Ticket
- check Search Tickets
- check Get User Info
- check Add Comment
Overview
Seamlessly integrate Zendesk with Google Workspace Studio to automate your customer support. Create AI agents that view tickets in Gmail, create new tickets from chats, and auto-respond to common inquiries.
This connector uses Zendesk's REST API to manage tickets, users, and organizations, letting agents query and update support data securely.
Integration in Action
Search Tickets
Configure Step: Zendesk Search
ConnectedKey Capabilities
Real-time Updates
Ticket changes in Zendesk are reflected immediately in your agent context.
API Token Auth
Connects securely using Zendesk API tokens. OAuth also supported.
Custom Fields
Full support for custom ticket fields, tags, and organizations.
Ticket Analytics
Query ticket volumes, response times, and satisfaction scores.
Frequently Asked Questions
Which Zendesk plans are supported?
All plans including Suite Team. Some search features require Professional or higher.
Can I manage macros?
Currently the connector supports tickets, users, and organizations. Macro support is planned.
